Returns & Refunds Policy

Last Updated: August 28, 2026

At Furnix, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when products may be returned and how refunds are handled.

1. Return Period

Unless otherwise stated for a particular product, customers may request a return within 30 days of delivery.

Products must generally be returned in their original condition and packaging.

2. Return Conditions

To be eligible for a return, the product should:

• Be unused or only reasonably inspected
• Be in its original condition
• Include original packaging where reasonably possible
• Include all accessories and components
• Not have been damaged after delivery through customer misuse or improper handling

Certain products may have different return requirements.

3. Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return, including:

• Custom-made or personalized furniture
• Products made specifically according to customer specifications
• Items damaged through misuse or improper handling
• Products that cannot reasonably be returned due to their nature

4. How to Request a Return

Before returning an item, please contact us at:

support@furnix.ca

Please provide:

• Your name
• Order number
• Product name
• Reason for the return
• Photos, where relevant

Do not send a product back before receiving return instructions from us.

5. Return Shipping

Unless the product is defective, damaged on arrival, or incorrectly supplied, the customer may be responsible for the cost of return shipping.

For large or heavy furniture, return shipping may be substantially higher than standard parcel shipping.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to assess the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate solution.

7. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

8. Original Shipping Charges

Unless otherwise required by applicable law, original shipping charges may be non-refundable where a customer returns an item for reasons unrelated to a defect, damage, or fulfillment error.

9. International Returns

International customers may be responsible for return shipping costs, customs-related charges, duties, taxes, or other fees associated with returning an item, unless otherwise required by applicable law.

10. Contact

For return and refund requests:

Furnix
Email: support@furnix.ca
Phone: +1 (416) 555-0187
Toll-Free: +1 (800) 555-0246